Customers read reviews before they visit a restaurant, book a clinic or rent a car. More good reviews also help you appear higher on Google Maps. The good news: getting reviews is mostly about asking at the right time.
1. Get your review link
In your Google Business Profile, choose "Ask for reviews" to copy a short link. Anyone who opens it goes straight to the review box for your business.
2. Ask at the right moment
- Right after a happy customer says thank you.
- When you deliver an order or finish a job.
- In your WhatsApp message with the invoice or delivery confirmation.
3. Make it easy
- Print a QR code with the review link at your counter or on your receipts.
- Add a "Review us on Google" button on your website.
- Keep the message short: "Thank you! Could you leave us a quick Google review? It really helps."
4. Reply to every review
Thank people for good reviews by name. For a bad review, reply calmly, apologise for the problem, and offer to fix it by phone or WhatsApp. Future customers read your replies too.
What you must never do
- Buy reviews or ask friends to post fake ones.
- Offer discounts or gifts in exchange for reviews.
- Write reviews for your own business or your competitors.
- These break Google rules and can get reviews removed or your profile suspended.
Show your reviews on your website
Real reviews on your website build trust with visitors who arrive from Google or Instagram. Add a few of your best ones near your prices or contact form.
Need help with this? Let us do it for you
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